Firstly, for those of you that have not herd of PSIAMS here’s a quick intro…

PSIAMS is an intervention and outcomes based system that has the ‘whole person’ at its core and it:

– identifies key issues of people with complex or multiple needs
– social triage’s those needs
– helps staff plan ways to resolve the issues faced
– demonstrates the impact, value and results of work

PSIAMS applies a measure to aspects of work, such as:

– The “distance travelled” by the customer – “Social Impact”
– The value of the impact made by interventions – “Social Value”
– The legacy of work in communities – “Social Capital”

PSIAMS also helps measures needs, risks, gaps and efficiencies.

Dudley is leading the way in a new way of thinking around outcomes measurement and local organisation can be part of that thanks to NHS Building Health Partnerships (BHP). As a result of the BHP work in Dudley the local CCG (Clinical Commisioning Group) has invested in developing PSIAMS into a borough wide outcomes measurement system. Working with DCVS and Cloudberry PSIAMS will soon be a Cloud and App based system.

Voluntary, Community and Social Enterprise organisations have an opportunity to provide input that will shape the development of PSIAMS.

To discover more about PSIAMS, Mark Ellerby at Cloudberry is running a series of workshops throughout May and June 2014, further details can be found at the Cloudberry Website


Testing and promoting a shared information directory

screen garb of the home page of the Community Information DirectoryThanks to the hard work of colleagues in Dudley Libraries service and adult social care a new, enhanced version of the Dudley Community Information Directory went live a week ago.

There are new sections, with all the sections easily identified by large colourful icon menu buttons. Sections include care and support, transport, learning, money, and sport and leisure. Each section has a helpful overview and clearly signposted sub-sections. It looks like a really good resource, now with an embedded NHS choices box up front on the home page, making searching for GP, dentist and pharmacies really easy. 

Through Building Health Partnerships we are seeking to develop an evidence base which can inform promotion and wide use of the Community Information Directory. We are asking people with different interests and roles to give feedback on using it, and we have developed a few questions to guide conversations. If you’d like to give us your feedback, please visit the directory and have a look around, try searching for something you’re interested in. You can then give us feedback by leaving a reply on this blog post, or completing a short online survey. Or if you prefer to jot things down, you can download and print off a copy of the survey – please return it to Dale Pickin, Dudley CVS, 7 Albion Street, Brierley Hill, DY5 3EE.

Who we will be asking to give feedback

  • Helen and Rob from Dudley CCG) will be asking Patient Participation Group members for feedback. Dudley CCG will also ask a group of GPs to look at and comment on the Community Information Directory and ways that it might be utilised in GP practices.
  • Andy Gray will be asking Dudley CVS staff to use the survey with groups and local residents, and inviting Dudley CVS Board members to give feedback. Dudley CVS have also emailed their members inviting them to complete the online survey.
  • We’re running a session on the Community Information Directory at Dudley Carers Forum in February.
  • The Healthwatch Dudley Team will be asking their board members and volunteers for feedback.
  • Jody Pritchard from the Office of Public Health will ask some Health Trainers to give feedback  and colleagues in adult social care will be asked to gather feedback from people they support.

When we’ve analysed the feedback we’ll share it on this blog.

Understanding the social value and impact of our work

In the video clip below Mark Ellerby talks about the PSIAMS tool and process developed and used by Summit House Support, and how it is being shared through Building Health Partnerships.

Tom Hayden, a Key Worker at Summit House describes in the video clip below what using the tool means in practice for him.

Update on activity in all learning sites

photo of sprouting seedlings

image from Wikimedia Commons

The national Building Health Partnerships programme team have produced a couple of updates to give a flavour of progress with the programme. The following is from an email they circulated to us.

Emerging actions from learning sites

The Emerging actions report provides a snapshot of some of the action planned across the 12 learning sites. It is not intended to give a comprehensive overview of all the exciting work you’ve got planned, but a flavour of the work across the programme. As it is a snapshot do be aware that action may now have moved on or changed focus slightly.

Expert Seminars

An update on the Expert Led Seminars which have taken place or are planned to take place. In future bulletins the programme team will share some of the learning, resources and presentations from these sessions so far.

Upcoming dates

Local partners involved in the programme should note dates for two sessions in September:

Thursday 19 September, 9.30am-1pm
This session is being developed and delivered by Dudley CCG, Dudley CVS and Summit House Support. We will focus on the local action plan relating to data and evidence which the voluntary sector can collect and share for commissioning purposes.

Friday 27 September, 9.30am-12.30pm
This will be an Expert Learning session, topic yet to be decided.

Croydon commissions for social value

Croyden social value for commissioners

This 60 page publication, Inspiring and Creating Social Value in Croydon: A Social Value Toolkit for Commissioners is packed with case studies from across the UK and challenges commissioners to consider and embed social value at each stage of a commissioning process.

It provides step by step advice in considerable detail, which looks transferable to other organisations.

Thanks to Building Health Partnerships for tweeting the link. If you have a look at the document, leave us a comment below letting us know what you think of it. What interests you? What’s useful? What could we learn from this in Dudley?